Refund Policy
1. Overview
At ProSiteNames.com, customer satisfaction is our priority. However, due to the nature of domain registrations and related services, refunds are subject to specific conditions outlined below.
2. Domain Registration & Renewal Refunds
- All domain name registrations and renewals are non-refundable once completed. Once a domain is registered, it cannot be canceled, transferred, or refunded.
- If a domain registration fails due to system errors or availability issues, a full refund will be issued.
3. Web Hosting & Other Services Refunds
- Web hosting services may be eligible for a refund within 30 days of purchase, provided no violations of our Terms of Service have occurred.
- SSL certificates, professional email services, and other add-ons are non-refundable once activated.
4. Incorrect or Duplicate Transactions
- If you were charged multiple times due to a billing error, we will process a full refund for any duplicate transaction.
- Refunds due to incorrect purchases are considered on a case-by-case basis.
5. Chargebacks & Disputes
- If a chargeback is initiated without first contacting us for a resolution, we reserve the right to suspend your account and services.
- We encourage customers to reach out to our support team before filing disputes to resolve issues promptly.
6. Processing Time
- Approved refunds are typically processed within 7-14 business days and credited back to the original payment method.
- Some financial institutions may take additional time to reflect the refunded amount.
7. Contact Us
If you have questions about our refund policy or need assistance, please contact our support team:
📧 Email: support@prositenames.com
📞 Phone: 08163003697
🌍 Website: https://prositenames.com